Terms of Use & Services

Last updated : May 2022


1. Introduction 

1.1 The website https://travelsmart.gr/ (the “Website”) is owned and operated by TRAVBEL SMART Single Member IKE (“Company”, “Travel Smart”, “we”, “us” and “our”), a private limited company legally seated in Agios Dimitrios, 30-32 Argostoliou Str., 17342, Attica, Greece. Travel Smart is an experienced travel agency licensed by the Greek National Tourism Organization (0261E60000462600). We offer high quality and affordable services and travel packages (the “Services”), which are customized and tailor-made to enjoy a memorable travel experience in Greece. 

1.2 By using the Website by any means or by requesting our Services, the users of the Website (“Users” or “You”) fully and unconditionally accept these Terms of Use & Services (“Terms”). The Terms apply in full force, just as if they had been made in writing and signed. If you do not agree to these Terms, please do not use the Website. By using the Website by any means, you represent that you have the authority, right, and capacity to enter into this agreement and that you will abide by all of the present Terms.


2. Intellectual property rights

2.1 All content included in or made available through the Website, including but not limited to texts, graphics, logos, images, audio clips, designs, source code, and the Website as a whole, is the intellectual property of Company and protected by the applicable copyright laws. Company owns all intellectual property rights either directly as the creator or indirectly licensed by the respective creators. It is prohibited, among other things, to copy the design, graphics, images, texts, logos and the entire content of the Website, to reproduce, modify, publish or distribute by any means the Website, in whole or in part. It is also prohibited to decompile or by any means make unauthorized use of the Website’s software.

2.2 The features appearing on the Website are either registered trademarks of Company or third parties and enjoy protection under the applicable trademark laws and international conventions and treaties. The display of these trademarks on the Website shall under no circumstances be regarded as a license to use these trademarks without prior written permission of Company.

2.3 Any infringements of intellectual property rights set out in paragraphs 2.1 and 2.2 by any means shall draw the subsequent penalties and liability foreseen by applicable law.


3. Processing of personal data 

The processing of the Users′ personal data is carried out in accordance with the Privacy Notice (hyperlink) of the Website. 4. Links to third party websites The Website may contain links, hyperlinks, banners or tabs leading to websites operated by third-parties. The content and use of such websites shall be subject to the terms of use of the respective websites. Under no circumstances shall Company guarantee that these links will operate without interruption. Company reserves the right to remove or add links without notice and to change the content of the Website at any time. You acknowledge that under no circumstances shall we or our representatives be held liable for the content of the hyperlinks the Website contains, the policy of those sites regarding personal data processing, the services/products the external sites may offer, the advertisements they may contain nor for any financial or other form of loss or damage suffered by a viewer visiting such sites.


5. No warranty 

All services and any kind of content of the Website is offered ‘as is’, with no guarantee, explicit or implied, of any kind in relation to its commercial use or its suitability for any specific purpose. No explicit guarantee is given that the pages, services, features, options and contents of the Website will be provided without interruption or errors, or that any errors will be corrected. Despite our efforts, there is no guarantee that the Website does not contain viruses or other harmful content.


6. Limitation of Liability

Given the nature and volume of the information on the Internet, under no circumstances, including that of negligence, shall Company or its representatives be held liable for any form of loss or damage sustained by the Users of the Website, use of which they make entirely and solely at their own initiative and responsibility. Under no circumstances, including, but not limited to, negligence will Company or its representatives be held liable for any form of loss or damage resulting from your use or your inability to use the Website.


7. Indemnification

You are liable towards Company and its Partners, for any damage caused as a result of illegal or harmful use of the Website from your side or any use in a manner that does not comply with the present Terms. You agree to indemnify, defend and hold us harmless immediately on demand, from and against all liability, damages, losses, costs and expenses, including legal fees, arising out of any liabilities arising out of your use of the Website or any breach of these Terms. 


8. Terms of Services

Booking requests 

Booking request form. You may submit a booking request via the form available on the Website. If you do so, we will process your request and contact you providing more information on the Services requested. You agree that all information submitted is accurate and truthful. 

Information. We provide you with clear, correct, and understandable information about the Services via the Website and off-Website (via e-mail or telephone) before you conclude the transaction. We provide you with all the information necessary according to the applicable laws, such as the main characteristics of the Services, the total price inclusive of VAT and all additional charges. 

Not included in the price. The prices indicated for each Service cover only the Service/s that is/are explicitly mentioned and do not include, unless indicated, passport and visa fees, laundry services, phone calls, beverages, meals not indicated in the itinerary, all gratuities of any kind (which are at your discretion), items of a personal nature, excess baggage and baggage handling, optional tours and shore excursions.

Rates changes. All posted prices are subject to change, which may be attributed to increases imposed by hotels, tours, cruise operators, currency fluctuation and/or fuel surcharges. If we change the price of a Service, we will let you know as soon as possible. Company also reserves the right to adjust the rates at its own discretion. In that case, the new rates do not have a retroactive effect for previous purchases before the rate change. 


The payment of the Services does not take place via the Website. When you submit a booking request, we contact you and inform you about the payment methods available (PayPal, bank transfer, etc.). Payment policy may vary for certain services. For instance, we may require full payment in advance to secure your reservation (e.g., for reservations including cruises, hotels that require full or partial prepayment at the time of booking). Under any circumstances, we will inform you accordingly of the payment requirements as soon as we contact you after your booking request.  

Cancellation and Refund policy 

Cancellation request. All cancelation requests must be in writing by email at welcome@travelsmart.gr and are in effect 24 hours after the date they reach our office. 

Standard Cancellation Policy. In the event that a booking cancelation is requested after the deposit has been paid and your package is confirmed, the cancelation fees will be charged as follows if the Services requested fall under the “Standard Cancellation Policy”:

From time of booking to 45 days 15% of total price
44-22 days 25% of total price
21-15 days 50% of total price
14-8 days 75% of total price
7-0 days or non-show 100% of total price

Exceptions. The above Standard Cancellation Policy does not apply to all Services. You will be informed about the cancelation policy that applies to you prior to the payment. For example, for tailor-made special offers, the above table is not applicable. For this kind of Services, the cancelation policy that applies to you will be included in the email you will receive which will include our final offer prior to the payment.

Force Majeure 

In no event shall Company be held liable to you for any failure, delay, malperformance or non-performance of its obligations arising out or caused by forces beyond its reasonable control including without limitation strikes, acts of war or terrorism, pandemic, lockdown, governmental orders, civil or military disturbances, natural catastrophes, loss or malfunctions of utilities, communications or computer services, and for any force majeure circumstances arising in your travel destination, be it political upheavals (war, governmental lockdown) or natural disasters (pandemic, catastrophic, earthquakes or floods, volcano eruption). If we are unable to provide the agreed upon services due to the above-mentioned circumstances, the above Standard Cancelation Policy or any other cancelation policy that applies to you is not applicable.

Health requirements – disabilities

Any physical, or mental disability requiring special attention or treatment must be noted at time of reservation. We will try our best to meet your requirements. However, we reserve the right to exclude you, if we are not able to perform the Service requested or your participation is not approved by other Partners or operators offering Services. 


Company and/or its representatives act only as agents between you and local land/tour operators, hotel, cruise and transportation companies and any other related travel company associated with the booking made through the Website. The responsibility of the Company and/or its representatives is limited. By booking any tour, hotel, cruise, transportation, vehicle, package, flight and/or any related service, you acknowledge that in any event, Company shall not be liable for any consequential damages, and that the sole extent of the Company’s liability shall never exceed the amount actually paid by you. 


9. Amendment of Terms

Company reserves the right to modify at any time the contents and scope of these Terms even without notice. For this reason, we encourage you to visit this page from time to time to get informed of any changes. In the event of any subsequent amendment of the Terms, if you use the Website at a future date, this shall imply that you accept the new Terms.


10. Applicable law and other terms

The above Terms, and any amendment thereof, are governed and supplemented by Greek law, the law of the European Union and the relevant international conventions to which Greece is a signatory. It is agreed that all the above Terms are of equal substance. If any provision of the above is contrary to the law, shall automatically cease to apply and shall be removed, without affecting in any way the validity of the other terms. You irrevocably agree that the courts of Athens Greece shall have exclusive jurisdiction to settle any dispute arising out of these Terms.


11. Contact us

In case you have any questions regarding the present Terms or would like more information, please contact us:

(a) By email at welcome@travelsmart.gr  

(b) By telephone at +30 2110121638, or

(c) By post at 30-31 Argostoliou Str., 17342, Attica, Greece.